Avoid Sibling Rivalry Nonsense On Your Sales Staff
There is a horrible culture that can exist inside of a sales staff. It builds within a vacuum atmosphere and harms everyone, including those who do not participate in its growth.
It is a sibling rivalry mentality.
This is where folks try to elbow each other and their accomplishments out of the way in order to gain the attention of their supervisors.
And some bosses actually feed off of this power trip, building such a negative structure that it damages the sales staff.
The more adversarial that a group becomes with each member fighting each other, distrusting each other, the less likely that they are willing to help the other when that need is required. That lack of help shows to the franchise’s customers, and presents a horrible culture that diminishes revenue overall.
I’m a firm believer in staff members enjoying who they work with. This doesn’t mean that everyone should be hanging out after work and becoming a sewing circle at the local watering hole. However, they shouldn’t be emulating Game of Thrones either. This sort of sickness doesn’t result in the cream rising to the top. It creates a work environment where people are trying to leave for the next port, in the hopes of escaping the storm that has already been created.
Working environments should have staff that want to focus on trying to build each other’s strengths and eliminating weaknesses. Fostering sales and revenue growth, while enjoying who you work with, is how people stay longer at a franchise and become more productive.
Unfortunately, the worst type of atmosphere can be facilitated on the sales floor. This includes the idea of never actually allowing each other to see co-workers as teammates. If a staffer sees those they work with as a competitor, they either need to change that mentality or they cannot stay with the franchise. This isn’t about friendly competition in terms of sales numbers, but the high school nonsense that isolates and negatively impacts everyone else around them.
When a staff degenerates into a bunch of sales vultures or is reduced to name-calling innuendo, that’s when the boss needs to be the boss. The supervisor needs to act immediately, step in and make changes. The internal social networkers who like to cause trouble and staff strife for their own enjoyment should be shown the door. Because this isn’t eighth grade or a sibling rivalry, it’s about professional and working together as a collaborative team focused on the goal of building up the franchise’s brand.