Podcast Episodes

Ep. 272 – Rick Olivieri (Director of Guest Services, Washington Capitals)

Guest services takes on a whole new meaning at the Washington Capitals. Rick Olivieri explains that the title means really focusing on retention of season ticket holders, ensuring that the VIP customer service is promoted heavily, rather than simply a concierge service for high-end fans. Olivieri discusses some of the ways that the Washington Capitals have chosen to grow their audience as well as maintain some of their loyal fans. Twitter: @RickOlivieri

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Ep. 273 – Charlie Hildbold (SVP Ticket Ops, IFL Texas Revolution)

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