Ep. 61 – Golden State Warriors Account Executive Andrew Rossi
The Golden State Warriors have achieved some remarkable ticket sales goals in 2012-13, and one of the members of the team responsible is Account Executive Andrew Rossi. The NBA team was highlighted in the Wall Street Journal for their efforts to win in sales despite the product on the court. Rossi talks about engaging customer service, trying to seek out what the customer really wants through a conversation, and doing whatever it takes to ensure quality for each customer down the road.