Posts Tagged

Service

From The Editor's Desk

We all expect bad service. We’ve had it so often, in every component of our daily lives, that even getting adequate service is remarkable. People don’t live up to their own standards. To their own brand promises. Because good enough is somehow good enough. This is why consumers are reduced

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gasmoney
From The Editor's Desk

When I was working at Seattle University, I would have to use the UPS Store consistently. There was one on First Hill, right down the road, and I would bring the season ticket packages there to mail out. It was a great example of customer loyalty to one specific rep.

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oneperson
From The Editor's Desk

Individually, sales staff provide some bit of service to their customers. However, they cannot do it alone. Each operational component must be a key part of delivering great service, otherwise no one does. Consider what happens when a sales rep calls on a group leader. The rep develops the relationship,

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care
From The Editor's Desk

The less that an organization cares about the product that it sells, the less the customer cares about the product, or whether the organization goes out of business. Its a standard complexity of life; when someone doesn’t care about themselves, no one really cares about them. Take how some big

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JSabatino
Podcast Episodes

http://traffic.libsyn.com/sportstaopodcast/TaoEp0671.mp3Podcast: Play in new window | DownloadSubscribe: Android | RSSThe art and role of customer service as well as ticket operations in off-site venues is one of Jason Sabatino’s specialties. Not only with the College Football Playoffs, as the Director of Business and Ticket Operations, but also with the NCAA

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JRuhlin
Podcast Episodes

http://traffic.libsyn.com/sportstaopodcast/Taoep0661.mp3Podcast: Play in new window | DownloadSubscribe: Android | RSSA returning guest to the podcast (Ep. 493), John Ruhlin discusses his new book, Giftology, which is a concept of how to maximize gifting which benefits relationship building through unique strides in care. Ruhlin is quick to point out that this

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SDoss
Podcast Episodes

http://traffic.libsyn.com/sportstaopodcast/Taoep0528.mp3Podcast: Play in new window | DownloadSubscribe: Android | RSS The New Jersey Devils are using tickets as a platform to try different ways to sell the in-game experience. VP of Ticket Sales & Service Shawn Doss explains how the new flex package option transcends several past offerings, allowing fans

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customers
Blog Posts

Being sold out for this weekend’s games are great. Good accomplishment if that’s your franchise. Get that pat on the back, then start thinking about the next weekend, because you cannot start letting all of the customer service reps go early for home on Friday. One of the biggest misconceptions

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open-for-business
Sportstao Industry Posts

The single largest aspects of why collegiate sports tends to fail to drive revenue is a simple one: The majority of the schools do not live on a year-round sales cycle for each of their sports seasons. It is a mentality that has existed for college athletic departments, who have

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CustomerCulture
Blog Posts

A lot of the professional clubs overseas have an issue without “sales” culture. It is a distain for the idea of distributing tickets through an outbound sales effort. “Teley-Marketing” across The Pond doesn’t sell very well to those outside the United States. Therefore, when the word “sales” gets uttered within

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